- Customers at McDonald’s, Ikea, Popeyes, and others say they can’t pay using their credit cards.
- Payments processor Fiserv said its services were interrupted on Friday.
- Earlier in the day, Chick-fil-A experienced an outage and gave out free meals.
- Visit the Business section of Insider for more stories.
Businesses across the US are only accepting cash as their credit-card payments systems are down.
Fiserv, one of the leading payments providers in the US, told Insider that, “a widespread internet service provider outage has impacted multiple businesses today.” Ann Cave, a company spokesperson, said in an email that, “Some Fiserv services that rely on internet connectivity were interrupted. The majority have been restored and we are fully focused on restoring the remainder.” Fiserv declined to name its internet service provider.
Customers on Twitter reported outages at Ikea, Forever 21, McDonald’s, and Popeyes, along with localities like a car wash and the Department of Motor Vehicles in New Jersey. Representatives from the businesses weren’t immediately available for comment Friday.
Chick-fil-A’s payment machines weren’t working earlier in the day, leading it to give out free meals. Miami International Airport put out a statement warning customers of a county-wide outage with credit-card machines inside of taxis.
Customers called out Fiserv on Twitter. “Our credit card payment processing system is currently out of service,” the Texas State Board of Public Accountancy tweeted. “The outage occurred with First Data/Fiserv, which is one of the largest payment processing systems in the country.”
In 2019, Fiserv acquired another payments firm known as First Data in a $22 billion deal. The acquisition reflected a trend of consolidation in the payments processors industry as the world shifts from cash payments to credit cards.
Other major payments providers, Worldpay and Global Payments, did not immediately respond to Insider’s request for comment on the outage.
Down Detector, which tracks outages, reported an increase in problems for people with Visa or Mastercard credit cards.
Mastercard spokesperson Seth Eisen told Insider that, “As far as Mastercard is concerned, we’re operating normally today.”
“Visa is aware of a service disruption with a third-party provider, used by some merchants, that is causing internet issues which may have impacted a small number of cardholders today,” a spokesperson told Insider. “Visa systems were not impacted.”